Since the pandemic, there has been a great deal of strain on global supply chains, which has been exacerbated by shortages of raw materials and skilled labor, conflicts in the Middle East and Ukraine, an energy crisis, and inflation. Supply chains have to evolve into ones that are more resilient, sustainable, and intelligent. Traditionally, supply chains were optimized for cost and service quality.

The potential role that suppliers of Software and IT Services (SITS) may play in providing remedies for the risks and dangers that the Supply Chain Management (SCM) sector and its clients confront has caught TechMarketView's attention. The result of this was the release of two significant reports at the end of 2022: Supply Chain Resilience: Opportunities for SITS providers, which sought to identify and profile opportunities for SITS providers operating in this space, and Supply Chain Resilience: The Cyber Threat, which focused on the unique opportunities and threats associated with cyber security.

The advent of "industry 4.0" has led to a greater prevalence of technologies like automation, artificial intelligence (AI), robotics, and logistics management systems. As a result, supply chains are now entangled in the global tech competition.

Both studies discussed the effects of AI, but since they were released, there has been a sharp rise in the interest in, talk about, and funding for supply chain solutions driven by AI. We now examine how AI-led solutions—both classical AI/Machine Learning and generative AI—can solve some of the biggest issues and possibilities that global supply chains are currently facing as a follow-up to the Supply Chain Resilience reports. In the future, we also pinpoint the use cases and domains that present the most prospects for SITS and AI suppliers aiming to cater to the supply chain industry.