FedEx has declared the opening of FedEx Surround, an intelligent solution designed to monitor and intervene to improve supply chain management and logistics. Customers in Singapore and the Hong Kong Special Administrative Region (SAR) are the first to have access to the service; it will shortly be made available to consumers in other Asia-Pacific (APAC) economies, such as China, Japan, Malaysia, Australia, Korea, and Taiwan.

The FedEx Surround system offers three service levels: Select, Preferred, and Premium, and it connects with the business's current transportation network. By offering crucial updates and interventions, these solutions seek to aid sectors including healthcare, aerospace, and high tech by guaranteeing the integrity and prompt delivery of vital cargo.

Customers of FedEx Surround benefit from three key advantages. First off, it gives users freedom and control via a dashboard that combines artificial intelligence (AI) and SenseAware ID to provide near real-time global visibility and predictive analytics. Secondly, it adds more value by improving operational capabilities with unique handling codes that allow for both in- and out-of-network intervention, priority boarding and handling, and cold chain support. Last but not least, it provides consumers with customized reporting and round-the-clock professional help for proactive monitoring and action, giving them piece of mind.

FedEx's president of Asia Pacific, Kawal Preet, stated, "At FedEx, we are constantly innovating to meet our customers' evolving needs." We are creating smart logistics for our clients with FedEx Surround and data-backed intelligent solutions. The solutions do more than just track; they also allow for astute real-time intervention to guarantee that shipments are not just watched over but also actively managed to reduce risk. For companies that depend on high-risk goods and just-in-time delivery, this is revolutionary.

SenseAware ID and other cutting-edge sensor technology are used by the FedEx Surround monitoring and intervention system to deliver proactive interventions and continuous monitoring for shipments made anywhere in the world. When it comes to high-value and urgent items in particular, FedEx has led the way in sensor-based logistics. Every two seconds, the lightweight and tiny SenseAware ID sensor uses Bluetooth Low Energy (BLE) to provide accurate package location data to WiFi access points or established gateway devices across the FedEx network. Unlike existing package scanning techniques, which only allow goods to be traced a dozen times, this technology allows packages to be tracked hundreds of times, providing an unparalleled quantity of real-time data regarding shipping locations.

FedEx uses AI and machine learning technology deliberately in the FedEx Surround system, demonstrating their dedication to innovation. These tools allow FedEx and its customers to make quick, well-informed decisions by anticipating possible delays in the transportation process. The FedEx Surround monitoring and intervention system, which gives companies more visibility and control over their supply chains, has the potential to completely change the way firms handle logistics